SOC operations 24/7Under active attack? Call the incident hotline +1 833 403 5875
  1. Home
  2. Industries
  3. Insurance
Industries · Insurance

Secure your own house,
and your policyholders' worst day.

Insurers and brokers hold some of the most detailed personal and financial data in the country, and answer to OSFI, the AMF and provincial regulators. Cyber insurers also need a responder who documents everything. We do both, around the clock.

600+Engagements since 2017
15 minAverage incident response
<2 minMSOC mean time to detect and respond
100%Canadian-owned
Threat landscape

Where insurers and brokers get hit.

Rich data, many intermediaries and payments that move on instruction.

Policyholder data theft

Claims files hold health, financial and identity records in one place. Attackers steal them for extortion and fraud, often before any encryption.

Ransomware and extortion

Operators know an insurer cannot stop paying claims or quoting business. They target core policy and claims systems for maximum pressure.

Claims and payment fraud

Attackers take over adjuster, broker or vendor mailboxes and redirect claim payments or commission transfers.

Broker and agency networks

Brokers and managing general agents connect to carrier portals with varied security. One weak intermediary can open a path to the carrier.

Third-party and cloud platforms

Policy administration, claims and rating platforms often run with vendors. OSFI expects you to manage that risk, not outsource it.

AI in underwriting and claims

Models and AI agents now touch policyholder data and decisions. Unmonitored, they can leak data or be manipulated.

Regulation

The frameworks you report against.

Federal and provincial insurance regulators first, then privacy law, then the US rules that apply when you write business there.

FrameworkWho it applies toWhat we help with
OSFI Guideline B-13, technology and cyber riskFederally regulated insurersGap assessment against B-13, 24/7 detection and response, and the testing evidence the guideline expects
OSFI Guideline B-10, third-party riskFederally regulated insurersVendor risk tiering, technical assessment of critical suppliers, and monitoring of third-party access
OSFI technology and cyber security incident reportingFederally regulated insurersFast triage and scoping so incidents are reported to OSFI accurately and within 24 hours
AMF information security incident regulation and ICT risk management guideline (Quebec)Insurers authorized in QuebecIncident management policy and procedures, detection and response, and the incident facts the AMF expects
FSRA IT Risk Management Guidance (Ontario)Ontario-incorporated insurers and reciprocalsMapping your programme to FSRA's IT risk practices, and incident scoping to support timely notice to FSRA
Other provincial insurance regulators, such as BCFSAProvincially incorporated insurers and licensed intermediariesMapping your programme to provincial expectations and building the evidence for examinations
PIPEDA, Alberta and BC PIPA, and Quebec Law 25Insurers and brokers handling personal information of Canadians and Quebec residentsBreach investigation, harm assessment support and documented incident records
NYDFS Cybersecurity Regulation (23 NYCRR Part 500)Insurers licensed in New YorkRisk assessment, penetration testing, incident response planning and the evidence for annual certification
Where we go deeper

Working alongside insurers on claims.

Incident response for policyholders

When a policyholder is hit, we contain, investigate and recover, and coordinate with the insurer and breach coach from the first call.

Claim-ready evidence

Evidence preserved to forensic standard, with a documented timeline of containment, remediation and recovery that adjusters and counsel can rely on.

Underwriting and renewal support

We help applicants answer security questionnaires accurately and close the control gaps behind a refusal. See cyber insurance support.

Questions

What buyers ask.

We are a cyber insurer. Can you respond for our policyholders?

Yes. We work alongside insurers and breach coaches on claims: senior responders contain and investigate, and every action is documented so the claim has the evidence and timeline it needs.

Will you negotiate with attackers on a ransomware claim?

Yes, when it helps. Our responders negotiate with threat actors after identification and sanctions screening, to buy time, gather intelligence and protect options while we contain and recover. We never recommend paying a ransom.

Can you help us prepare for an OSFI or AMF review?

Yes. We assess you against B-13, B-10 and the AMF's expectations, close the gaps with you, and keep the evidence current through Forseti so the next review is not a scramble.

Where does policyholder data live?

100% Canadian-owned, with primary operations in Canada. We deploy to meet each client's data-residency requirements, and Canadian clients' data stays in Canada.

Talk to someone who knows insurance.

Put a specialist on a call to scope monitoring, OSFI readiness or claims response. No charge, no commitment.